Frequently Asked Questions-Sushiuniversity

Can you provide interpreters for languages other than English?

In Tokyo there are very few interpreters for languages other than English. However, if you apply well in advance, we may be able to find an interpreter in your language of choice. In this case, an extra fee will be applied.


Can children participate in the program?

Sushi University courses are not overly formal, but participants need to stay in their seats for a period of time. Please consider this when making your reservation.


Is there a children’s menu available?

Unfortunately, the sushi roll dishes that children tend to enjoy such as Salmon and Avocado rolls and California rolls are not available on a traditional Edo style sushi menu. For children, the portions and number of toppings will be reduced and served without wasabi.


Can I book a large party online?

Online reservations can be made for up to seven guests.


What is the cancellation policy?

If you need to cancel or amend your booking, please let us know as soon as possible. No cancellation fee will be charged as long as the booking is cancelled at least 24 hours in advance.


How do I cancel my booking?

Bookings must be cancelled on the link included in the email confirming the reservation. Cancelations will not be accepted over the phone.


What if an emergency happens and I have to cancel last minute?

Cancellations are handled on a case by case basis and at a manager’s discretion. We will always be hospitable and take the circumstances into consideration.


Do your oils contain trans-fat?

Our oils do not contain trans-fat.


Am I allowed to bring my own drinks?

No, guests are not allowed to bring their own drinks under any circumstance.


Do you allow smoking inside the building?

No, we’re sorry, we do not.


What types of payment do you take?

We are sorry to inform you but we do not accept payment by credit card. We only accept payment by cash only.


How do I make a complaint, say thanks or suggest an idea?

Complaints, compliments and suggestions can be sent to us via email to

services@sushiuniversity.jp


We hope this information will be helpful.

Revision date: April 19, 2017

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